| Location | Caya Hico Collective, Front Street, Grand Turk |
| Employment Status | Temporary/Part-Time |
| Hours | Maximum 25 hours per week; flexible schedule aligned to the Grand Turk cruise ship schedule, including weekends and public holidays |
| Reports To | MSME Executive, National Linkages |
| Compensation | $12.00 per hour, for verified hours worked |
1. POSITION PURPOSE
The Temporary Store Clerk provides frontline retail, sales and operational support for Caya Hico Collective, Invest Turks and Caicos Agency’s storefront showcasing and selling locally made products from businesses across the Turks and Caicos Islands.
Cashless facility: Caya Hico Collective is fully cashless. All purchases must be processed through approved electronic payment methods. The Store Clerk is not authorized to accept, receive, store or process cash.
2. KEY DUTIES AND RESPONSIBILITIES
- Customer Service and Visitor Engagement. Welcome customers and visitors, including cruise passengers; assist with product enquiries; share information on Caya Hico Collective’s role in supporting local entrepreneurs; and promote featured products and approved promotions.
- Sales Transactions. Process all sales through the approved POS system and card terminal; issue receipts; and follow card procedures, including customer identification requirements where applicable.
- Sales Reporting and Reconciliation. Complete end-of-day electronic sales reconciliation and submit daily sales information in accordance with the Storefront’s internal protocols.
- Opening and Closing. Follow approved opening procedures and closing procedures. Inventory and Consignment. Receive and verify consignor/vendor merchandise against documentation; ensure items are labelled, priced and entered into the POS/inventory system; assist with inventory counts; and report damaged, missing or mislabelled items.
- Merchandising and Presentation. Maintain displays to approved merchandising standards; keep shelves stocked, priced and organized; and keep the Storefront clean and professional throughout operating hours.
- Vendor Relations. Handle routine vendor enquiries, referring matters requiring approval to the appropriate Invest TCI officer.
- Security and Asset Protection. Follow loss-prevention, security procedures; secure keys, POS equipment and other assets.
- Administration. Maintain records, participate in training and perform other reasonable Storefront-related duties.
4. WORKING HOURS AND COMPENSATION
- Hours are capped at 25 per week and may not be exceeded without prior authorization.
5. QUALIFICATIONS, SKILLS AND REQUIREMENTS
- Required: High school diploma or equivalent; basic computer literacy, numeracy and record-keeping skills.
- Assets: Experience in retail, customer service, hospitality or tourism; POS/card terminal operation; and inventory handling.
- Competencies: Strong customer service and communication skills; reliability; attention to detail; integrity and sound judgement with transactions and confidential information; ability to follow internal controls and work independently during high-traffic periods.
- Physical: Ability to stand for extended periods, move around the Storefront, and lift light merchandise and supplies.
6. PERFORMANCE EXPECTATIONS
Performance will be assessed on customer service; accuracy of POS transactions, reconciliations, inventory records and reports; store presentation; reliability and punctuality; compliance with security, cashless operating and disruption/closure procedures; and professional conduct with customers, vendors and Invest TCI staff.
7. TEMPORARY NATURE OF APPOINTMENT This is a temporary arrangement to support Caya Hico Collective during its initial period of operation and does not constitute or guarantee a permanent appointment.
